Refund policy

RETURN AND REFUND POLICY

Please contact us through the Support page before sending any item back. Returns sent without prior authorization may not be accepted.

UNOPENED PRODUCTS
Unopened, unused products in their original packaging may be eligible for return if you contact us within 14 days of delivery. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

OPENED PRODUCTS
Opened products are final sale and cannot be returned or exchanged for change of mind, personal preference, or normal performance differences.

QUALITY ISSUES
If a confirmed quality issue makes the product unusable, contact us promptly with your order number, photos, and a clear description of the problem. After review, we may offer a replacement, refund, or another appropriate remedy.

Minor cosmetic or dimensional variations within normal manufacturing tolerances are not defects. If an item has a flaw outside normal manufacturing tolerances but remains usable, an approved claim may receive store credit.

DAMAGED OR INCORRECT ORDERS
Inspect your order after delivery. If an item is damaged in transit or you received the wrong item, contact us within 7 days of delivery with photos of the product and packaging.

PRE-ORDERS
Payment for pre-orders is collected at checkout. The estimated shipping window is shown on the relevant product page. If we cannot ship within the promised window, we will provide an updated date and explain your option to accept the delay or cancel for a refund.

REFUNDS
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider. Store credit is issued to the customer account or by store credit code and cannot be redeemed for cash.

This policy does not limit any mandatory rights available under applicable consumer law.