Support
Quick answers
How do I track my order?
When tracking is available, you’ll receive a shipping confirmation email after dispatch. Open the tracking link in that email, or enter your tracking number on 17TRACK ↗, to check your shipment. Tracking can take several business days to update after a label is created.
If you can’t find the email or your shipment seems delayed, contact us with your order number.
When will my order arrive?
In-stock orders normally ship within 1–2 business days after payment is confirmed. Delivery normally takes approximately 7–14 business days after dispatch. Delivery times are estimates and may vary.
When will my pre-order ship?
Check your product page for the current estimated shipping window. After pre-order stock arrives, orders normally ship within 1–2 business days. If the promised window changes, we’ll provide an update and explain your options.
My item arrived damaged or incorrect. What should I do?
Contact us within 7 days of delivery with your order number, a description of the issue, and photos of the product and packaging. You can include a photo link in the form below.
Can I return my mousepad?
Unopened, unused products in their original packaging may be eligible for return if you contact us within 14 days of delivery. Contact us before sending anything back. Opened products cannot be returned for a change of mind or personal preference.
For quality issues and full conditions, read the returns & refunds policy →.
Can I change my delivery address?
Contact us as soon as possible with your order number and the correct address. Changes cannot be guaranteed once an order has entered fulfillment.
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Contact us
Tell us what you need help with. We’ll reply to the email address you provide.
For an order issue, include:
- Your order number
- A clear description of the issue
- A photo link, if relevant