Shipping policy

SHIPPING POLICY

ORDER PROCESSING
In-stock orders normally leave our warehouse within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

PRE-ORDERS
Payment for pre-orders is collected at checkout. Each pre-order product page states the current estimated warehouse arrival or shipping window. After the pre-order stock arrives, orders normally leave our warehouse within 1–2 business days.

Estimated dates can change because of manufacturing, customs, carrier, or other delays. If we cannot ship within the promised window, we will provide an updated date and explain your option to accept the delay or cancel for a refund.

DELIVERY TIME
Worldwide delivery normally takes approximately 7–14 business days after dispatch. This is an estimate rather than a guaranteed delivery date. Remote destinations, customs inspections, severe weather, and carrier disruptions can cause additional delays.

DDP SHIPPING
Orders are shipped DDP (Delivered Duty Paid). Applicable import duties and taxes are included so customers should not normally be charged additional import fees at delivery. If a carrier requests an unexpected import payment, contact Support before paying it.

FULFILLMENT LOCATIONS
Depending on stock availability and destination, orders may ship from our United States fulfillment location or directly from our fulfillment partner in China. The available route is selected to provide reliable delivery to the customer.

TRACKING
When tracking is available, a shipping confirmation email is sent after dispatch. Tracking can take several business days to update after the label is created.

ADDRESS CHANGES
Customers are responsible for providing a complete and accurate delivery address. Contact Support as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered fulfillment.

LOST OR DAMAGED SHIPMENTS
If tracking shows an unusual delay, loss, or damage, contact Support with your order number. We will review the shipment with the carrier and provide the available resolution.